Refund policy
Return and Refund Policy
At TITLIYA, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. This Return Policy explains the eligibility, return window, return process, refund timeline, and exchange conditions for purchases made from www.titliya.in.
Return Summary
| Policy | Details |
|---|---|
| Return Window | Returns accepted within 7 days of delivery |
| Exchange | Available for eligible products |
| Return Method | Courier pickup or return shipment (subject to service availability) |
| Refund Processing | Within 5–7 business days after quality inspection |
| Cancellation | Allowed before order dispatch |
Return Window
Eligible products can be returned within 7 calendar days from the date of delivery.
Return requests submitted after the return window may not be accepted.
Eligible Products
Products are eligible for return if they:
- Are unused and unworn.
- Are in their original packaging.
- Include all original tags, labels, and accessories.
- Are free from scratches, damage, or signs of use.
- Match the original order placed on Titliya.
Non-Returnable Products
Returns will not be accepted for:
- Used or worn jewellery.
- Products damaged after delivery.
- Items without original packaging or tags.
- Products showing signs of misuse.
- Gift cards (if applicable).
- Custom or personalised products (if applicable).
Return Process
To initiate a return:
- Contact Titliya Customer Support within the eligible return period.
- Share your Order ID along with the reason for the return.
- Our support team will review your request.
- Once approved, return instructions will be shared.
- If pickup service is available in your location, our courier partner will arrange collection.
- Where pickup is unavailable, customers may be requested to ship the product to the address provided by our support team.
Product Inspection
After receiving the returned product, our quality team will inspect the item to ensure it meets the return eligibility criteria.
Products that fail inspection may not qualify for a refund or exchange.
Return Shipping
Return shipping arrangements depend on the nature of the approved return request and the serviceability of the customer's location.
Any applicable return shipping terms communicated during the return approval process will be followed.
Damaged or Incorrect Products
If you receive:
- A damaged product
- A defective product
- An incorrect item
Please contact our customer support within 48 hours of delivery with:
- Order Number
- Photos of the product
- Photos of the package
Our team will investigate and provide an appropriate resolution.
Return Approval
All return requests are subject to verification and approval by Titliya.
Returns that do not meet our eligibility requirements may be declined.
Contact Us
For any return-related assistance, please contact:
Titliya Customer Support
Website:
https://www.titliya.in
Email:
support@titliya.in (replace if different)
Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM IST
Last Updated
Last Updated: July 2026