Cancellation Policy

At TITLIYA, we understand that you may occasionally need to cancel an order. This policy explains when an order can be cancelled, how to request a cancellation, and what happens after your cancellation request is approved.

When Can You Cancel an Order?

Orders may be cancelled only before they have been packed and dispatched from our warehouse.

Once an order has been dispatched, it cannot be cancelled. You may instead refer to our Return & Exchange Policy after delivery, where applicable.

How to Request a Cancellation

1. Contact TITLIYA Customer Support as soon as possible.
2. Provide your Order ID.
3. Our team will verify whether the order has already been dispatched.
4. If eligible, your cancellation request will be approved.

Refund for Cancelled Orders

If your cancellation request is approved before dispatch, any eligible payment received will be refunded to the original payment method within 7 business days.

Depending on your bank or payment provider, additional processing time may apply before the amount appears in your account.

Orders That Cannot Be Cancelled

• Orders that have already been dispatched.
• Orders that are already out for delivery.
• Delivered orders.
• Customised or personalised products (where applicable).

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Last Updated: July 2026