Return and Exchange Policy

At TITLIYA, we strive to provide a smooth and transparent shopping experience. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the policy outlined below.

Return & Exchange Summary

Policy Details
Return Window Within 30 calendar days from the date of delivery. Not applicable to items purchased during a sale.
Exchange Available for eligible products.
Product Condition Unused, unworn and returned in original packaging with tags.
Return Method Return by courier after approval from TITLIYA Customer Support.
Return Shipping Free. A prepaid return label is included with your return.
Restocking Fee No restocking fee.
Refund Processing Within 1 business days after successful inspection and approval.
Order Cancellation Allowed before dispatch only.

Return Window

Eligible products may be returned or exchanged within 30 calendar days from the date of delivery. Requests received after the return period may not be accepted.

Please Note
  • The 30-day return window is not applicable to products purchased during a sale. Sale items are considered final sale unless received damaged, defective or incorrect.

Products Eligible for Return & Exchange

  • Products must be unused and unworn.
  • Products must be returned in their original packaging.
  • All original tags, labels and accessories must be included.
  • Products must be free from scratches, damage or signs of use.
  • The returned product must match the original order placed on TITLIYA.

Non-Returnable Items

Certain items are not eligible for return or exchange, including:

  • Customised or personalised items.
  • Earrings (for hygiene reasons).
  • Items sold during a sale.
  • Items under ₹199 and ₹299.
  • Used or worn jewellery.
  • Products damaged after delivery due to misuse or improper handling.
  • Products returned without original packaging.
  • Products returned without tags or accessories.
  • Products showing signs of alteration.
  • Gift cards (if applicable).

How to Request a Return or Exchange

Step 1
Contact TITLIYA Customer Support within 30 calendar days of delivery.
Step 2
Share your Order ID along with the reason for the return or exchange.
Step 3
Our support team will review your request and verify whether it meets our eligibility requirements.
Step 4
If approved, return instructions and the return address will be shared with you.
Step 5
Securely pack the product and send it using a reliable courier service.

Return Shipping

Return shipping is free. Once your return or exchange request is approved, TITLIYA will provide a prepaid return label at no cost to you.

Please use the provided label and pack the item securely for return. Retain your courier receipt until the return has been successfully received and verified.

Important
  • Please do not return any product without receiving prior approval from TITLIYA Customer Support.
  • Returns received without approval may not be accepted.
  • Products must be securely packed to avoid damage during transit.

Product Inspection

Every returned product is inspected after it is received. Returns and exchanges are processed only if the product satisfies the eligibility requirements described in this policy.

Exchange Policy

Eligible products may be exchanged for another available product, subject to stock availability and successful quality inspection.

Refunds

Once the returned product has been received and successfully inspected, approved refunds will be processed within 1 business day to the original payment method used for the purchase.

Depending on your bank or payment provider, the credited amount may take additional time to reflect in your account.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please notify us within 48 hours of delivery.

Please share:

  • Your Order Number.
  • Photographs of the product.
  • Photographs of the package.
  • A brief description of the issue.

Our support team will investigate the issue and provide an appropriate resolution.

Return & Exchange Approval

All return and exchange requests are subject to verification and approval by TITLIYA. Requests that do not meet the conditions outlined in this policy may be declined.

Need Help?

TITLIYA Customer Support

🌐 Website
https://www.titliya.in

📧 Email
hello@titliya.in

📱 Phone / WhatsApp
+91 90760 10048

🕒 Business Hours
Monday – Saturday
10:00 AM – 6:00 PM (IST)

Last Updated: September 2026