Return and Exchange Policy
At TITLIYA, we strive to provide a smooth and transparent shopping experience. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the policy outlined below.
Return & Exchange Summary
| Policy | Details |
|---|---|
| Return Window | Within 7 calendar days from the date of delivery. |
| Exchange | Available for eligible products. |
| Product Condition | Unused, unworn and returned in original packaging with tags. |
| Return Method | Return by courier after approval from TITLIYA Customer Support. |
| Return Shipping | Customer is responsible for return shipping unless otherwise confirmed by TITLIYA. |
| Restocking Fee | No restocking fee. |
| Refund Processing | Within 7 business days after successful inspection and approval. |
| Order Cancellation | Allowed before dispatch only. |
Return Window
Eligible products may be returned or exchanged within 7 calendar days from the date of delivery. Requests received after the return period may not be accepted.
Products Eligible for Return & Exchange
- Products must be unused and unworn.
- Products must be returned in their original packaging.
- All original tags, labels and accessories must be included.
- Products must be free from scratches, damage or signs of use.
- The returned product must match the original order placed on TITLIYA.
Products Not Eligible
- Used or worn jewellery.
- Products damaged after delivery due to misuse or improper handling.
- Products returned without original packaging.
- Products returned without tags or accessories.
- Products showing signs of alteration.
- Gift cards (if applicable).
- Personalised or customised products (if applicable).
How to Request a Return or Exchange
Contact TITLIYA Customer Support within 7 calendar days of delivery.
Share your Order ID along with the reason for the return or exchange.
Our support team will review your request and verify whether it meets our eligibility requirements.
If approved, return instructions and the return address will be shared with you.
Securely pack the product and send it using a reliable courier service.
Return Shipping
Customers are responsible for arranging and paying for return shipping unless otherwise confirmed by TITLIYA Customer Support.
We recommend using a courier service that provides shipment tracking. Please retain the courier receipt until your return has been successfully received and verified.
- Please do not return any product without receiving prior approval from TITLIYA Customer Support.
- Returns received without approval may not be accepted.
- Products must be securely packed to avoid damage during transit.
Product Inspection
Every returned product is inspected after it is received. Returns and exchanges are processed only if the product satisfies the eligibility requirements described in this policy.
Exchange Policy
Eligible products may be exchanged for another available product, subject to stock availability and successful quality inspection.
Refunds
Once the returned product has been received and successfully inspected, approved refunds will be processed within 7 business days to the original payment method used for the purchase.
Depending on your bank or payment provider, the credited amount may take additional time to reflect in your account.
Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please notify us within 48 hours of delivery.
Please share:
- Your Order Number.
- Photographs of the product.
- Photographs of the package.
- A brief description of the issue.
Our support team will investigate the issue and provide an appropriate resolution.
Return & Exchange Approval
All return and exchange requests are subject to verification and approval by TITLIYA. Requests that do not meet the conditions outlined in this policy may be declined.
Need Help?
🌐 Website
https://www.titliya.in
hello@titliya.in
📱 Phone / WhatsApp
+91 90760 10048
🕒 Business Hours
Monday – Saturday
10:00 AM – 6:00 PM (IST)
Last Updated: July 2026